When we started this business in 2004, we found ourselves repeatedly hired by companies who said they ‘hated consultants’. So we asked why? This is what one client at a large grocery chain said:

“We don’t think of you as consultants, we call you un-consultants. You’re nothing like those guys. You don’t come in here and try to sell us stuff we don’t need. You don’t peddle tool-kits and templates. You don’t recycle old work. You figure out what we need and build a process just for us. You tell the truth. Your advice is strategic but it is also practical and it works.”

We understand that conventional approaches to consulting often don’t work for the mid-market, because mid-market firms tend to be more organic than very large firms, which tend to be more highly structured and formulaic.

That’s why the cookie cutter tool-kits and processes employed by many consultancies don’t necessarily produce results. An effective process has to reflect the unique reality of the individual business, its people, and its culture. That’s why we begin with deep and active listening, without bias or preconceived notions about what the solutions may be, and not imposing templated processes. We don’t make cookies, we help people.

Our thinking is grounded in a first-hand understanding of your organization’s capacity to execute. And it's translated into practical actions that the team understands and can implement.

We believe that the best solutions are those that your people feel they own. That is why we become an extended part of your team, building on your culture, lifting your people up and engaging them at every stage, from diagnosis to implementation. We take an iterative approach, building on the learning that is derived during the process, and recalibrating the process as necessary.

That’s why our clients call us unconsultants. It’s a label that has stuck and we’re proud of it. Do you need an unconsultant?